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How to Claim Your Warranty for Products Bought on ASUS Online Store

June 22, 2025

Author: ASUS India    Reading time: 5 minutes

How to Claim ASUS Warranty for Online Purchases | Step-by-Step Guide

Purchasing a laptop or accessory from the ASUS online store brings the convenience of doorstep delivery and direct access to authentic ASUS products. But what happens if your device needs servicing under warranty? If you're wondering how to claim a warranty on an ASUS laptop or other products purchased online, you're in the right place. This blog walks you through the entire process step-by-step, from checking your warranty status to exploring extended warranty options.

Did You Know?

ASUS provides a free standard warranty on most laptops, accessories, and consumer devices. But what many users miss is the option to extend the warranty within 180 days of purchase. A significant number of ASUS customers don’t utilize this, even though it can provide protection for up to 3 years in total.

Key Summary Points

  • You can easily check your ASUS product’s warranty status online using the serial number.

  • Warranty claims are valid only if the product was purchased from an authorized ASUS store or dealer.

  • Extended warranty for ASUS devices can be purchased separately within a limited time from purchase.

  • You’ll need your invoice, product serial number, and a valid claim reason to submit a warranty request.

  • Warranty support can be initiated online through ASUS customer support or the nearest service center.

Step-by-Step: How to Claim Your Warranty

Step 1: Locate Your Serial Number
Your ASUS device serial number is available on the packaging box, invoice, or under the device. You’ll need this to check the warranty status and make any claim.

Step 2: Use the ASUS Warranty Check Tool
Visit the official ASUS warranty check page.
Enter your product’s serial number and validate your current warranty status.

Step 3: Prepare Your Invoice
Make sure you have a soft/hard copy of the original invoice from the ASUS online store. This acts as proof of purchase.

Step 4: Raise a Service Request
Go to ASUS Online Support and select ‘Register Product’ or ‘Request Service’.
Fill out the product information, issue description, and upload your invoice.

Step 5: Drop Off or Courier the Product
Depending on the support center's response, you may be asked to bring your device to an ASUS authorized service center or send it by courier.

Step 6: Track Your Request
After filing a claim, you’ll receive a service reference ID. Use it to track the repair status online.

What About ASUS Extended Warranty?

If you’re still within 180 days of your original purchase, ASUS offers the ability to buy extended coverage for up to 3 years.

How to Get ASUS Extended Warranty:

1. Visit the ASUS Extended Warranty page.

2. Choose the warranty extension package suitable for your device.

3. Register your product and purchase the plan using your serial number and invoice.


Note: Customer can Purchase WEP within 360 Days from the date of purchase of Laptop. Only LADP need 180 Days.

Why Shop from ASUS Online Store?

Buying directly from the ASUS online store offers benefits that make your warranty experience much smoother:

  • Genuine Products: Always receive original ASUS devices with valid serial numbers.

  • Easy Invoice Access: Retrieve your invoice online anytime – no need to search through emails or receipts.

  • Faster Warranty Claim Process: Pre-filled product data and automated support tools help in quick claim registration.

  • Access to Exclusive Warranty Offers: Occasionally, ASUS offers free warranty extension or discounts when buying from the official site.

FAQs

Q1. How do I claim warranty on my ASUS laptop bought online?

A: Visit the ASUS support page, enter your serial number, upload the invoice, and describe the issue. ASUS will guide you through service options.

Q2. Can I claim warranty if I lost the invoice?

A: Generally, warranty claims require proof of purchase. If bought from the ASUS online store, you can download the invoice from your account.

Q3. Should I buy extended warranty?

A: If you rely heavily on your device or plan to use it for more than a year, extended warranty is a smart investment for peace of mind.

Q4. How long is the ASUS standard warranty valid?

A: Most ASUS laptops come with a 12-month standard warranty. Check your product page or use the warranty check tool to confirm.

Q5. What’s covered under ASUS warranty?

A: Manufacturing defects, hardware issues not caused by physical damage, and certain internal faults are typically covered.

Conclusion

Understanding how to claim your ASUS warranty gives you peace of mind when shopping online. With a transparent process, support resources, and the option to extend your coverage, ASUS ensures that your post-purchase journey is as reliable as the products themselves. Whether you're a student, a professional, or a casual user being informed about your warranty options empowers you to make better decisions.