To ensure the safety of your personal data, we strongly recommend backing up all important files before bringing or sending your device to our authorized service centers for repair. During the repair process, the motherboard and other connected components may be disassembled, and diagnostic procedures may restore your device to its original factory settings. This could result in the loss of data stored on your unit. How to backup:Laptops/Desktop PC/All-in-One Windows 7 Windows 8 Windows 10 phoness phoness